abc 365 Privacy Policy

1 Introduction and Scope

abc 365 is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy applies to the abc 365 website, mobile application, and all related services.

By registering on our platform, managing an account, or using any of our services, you agree to the terms described in this Privacy Policy. This policy works alongside the Terms and Conditions, and in case of any conflict, this policy takes precedence.

We take user privacy seriously. When collecting and processing information, we limit ourselves strictly to what is necessary and justified for operating the service.

2 Types of Information Collected

abc 365 may collect the following types of personal information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number (for identity verification where required)
• Gender (optional)

2.2 Contact Information

• Mobile number (for OTP verification and transaction notifications)
• Email address (for account-related communication)

2.3 Financial and Transaction Information

• Records of deposit and withdrawal transactions
• Transaction details processed through bKash, Nagad, Rocket, and Upay
• Account balance and bonus activity history

2.4 Technical and Usage Information

• Device IP address
• Browser type and version
• Operating system information
• Platform access and usage timestamps
• Gaming activity statistics

3 How Information Is Collected

We collect information in the following ways:

3.1 Directly from You

You provide information directly when filling out the account registration form, submitting identity verification documents, or contacting the support team. This information is given voluntarily, though some details are required to complete registration.

3.2 Automatically

While you use our platform, certain technical information is collected automatically through cookies, log files, and web beacons. This information is used to improve platform performance and maintain security.

3.3 Through Payment Providers

Transaction confirmation and verification details are received from payment providers such as bKash, Nagad, Rocket, and Upay. This information is used solely to process financial transactions.

4 Purpose of Using Information

abc 365 uses the information collected for the following purposes:

• Account Management: To complete registration, login, password recovery, and account verification.
• Payment Processing: To complete deposits and withdrawals securely and to maintain transaction records.
• Customer Support: To resolve your issues via live chat and email, and to improve the service.
• Security and Fraud Prevention: To detect and prevent unauthorized access, account hacking, and fraudulent activity.
• Technical Improvement: To evaluate website and app performance and improve the user experience.
• Legal Compliance: To maintain records required under applicable laws and regulations.
• Bonuses and Promotions: To provide bonuses and rewards based on your eligibility and to communicate relevant information to you.

We do not sell or rent your information to third parties for marketing or promotional purposes.

5 Information Storage and Protection

abc 365 uses industry-standard technology to protect your information. Our servers and databases are secured with SSL encryption, which prevents third-party access while data is in transit.

5.1 Technical Security Measures

• SSL/TLS encryption applied to all connections
• Regular security audits and system updates
• Firewall and intrusion detection systems
• Access controls: only authorised staff can access data

5.2 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records may be retained for extended periods for audit and dispute resolution purposes.

5.3 Response to a Data Breach

If a data breach occurs, we will investigate promptly and notify affected users in a timely manner. The necessary technical steps to contain the situation will be taken immediately.

6 Sharing Information with Third Parties

abc 365 does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the minimum necessary information is shared with trusted third parties for payment processing, technical infrastructure maintenance, and customer support operations. These parties operate under strict confidentiality agreements and may not use the information for any other purpose.

6.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from an investigating authority, or a legal obligation. In such cases, we always provide only the minimum information required.

6.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new controlling party. Users will be notified before any such change takes place.

7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform remember your preferences.

7.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and verify security.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytics Cookies: Used to understand website usage patterns and improve performance.

7.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling essential cookies may cause some core platform features to not work properly.

8 User Rights

As a user of abc 365, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may be limited where legal obligations apply.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Portability: In some cases you may request your information in a structured format.

To exercise these rights, contact our support team via live chat or email. You can also visit our FAQ section for answers to common questions.

9 Account Security

Responsibility for the security of your abc 365 account is shared between us and you. We manage the technical security measures, but we ask you to follow these guidelines:

• Use a strong, unique password and change it regularly.
• Never share your login details with anyone.
• Avoid accessing your account on public or unfamiliar Wi-Fi networks.
• If you notice any suspicious activity on your account, contact us immediately.
• Log out after every session, especially on shared devices.

abc 365 will never ask for your password or OTP by phone, email, or chat. Any such request is fraudulent — report it to our support team immediately.

10 Protection of Minors

All services on abc 365 are strictly for persons aged 21 or above. Anyone under the age of 21 may not register or use any service on this platform.

Age is verified at the time of registration. If we confirm that a minor has created an account, that account will be closed immediately and all related information will be securely deleted. Our Responsible Gaming guidelines contain further details on age verification and the protection of minors.

If a parent or guardian believes a younger family member is attempting to access this platform, please contact us directly.

11 Policy Changes

abc 365 reserves the right to update this Privacy Policy as needed. When changes are made:

• The updated policy will be published on this page with a new effective date shown at the top.
• For significant changes, we will attempt to notify registered users by email or live chat.
• Continued use of the platform after the updated policy is published will be taken as acceptance of the new policy.
• If any change to the policy is not acceptable to you, you may request to close your account.

To understand the difference between this policy and the overall terms of service, we recommend reading our About Us page.

12 Contact

Contact us for any questions, concerns, or information requests related to this Privacy Policy. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

For privacy-related requests, write "Privacy Request" in the email subject line and send it from your registered email address — this will help us verify and process your request faster.